Our trophy cabinet
We’ve scooped a fair few prizes and honours since we opened our doors, from being rated #1 for our people-first customer service (by you!) to winning Bank of the Year.
Our goal of giving customers the very best banking experience has never changed. But picking up these awards along the way lets us know we’re doing a great job, and achieving what we set out to do – thank you, from all of us.
2023
Moneynet Personal Finance Awards 2023
Best Business Credit Card
Forbes Advisor’s Best Of Awards 2023
Best Business Credit Cards
2022
Moneynet Personal Finance Awards 2022
Best Business Credit Card
Money Age Mortgage Awards 2022
Best Mortgage Provider
UK’s Most Loved Workplace 2022
Top 10 in the UK
Moneyfacts 2022
4-star rated Personal Current Account
Moneyfacts 2022
5-star rated Business Current Account
Moneyfacts 2022
5-star rated Business Credit Card
2021
Moneyfacts 2021
5-Star rated Business Bank Account & Business Current Account
2020
Armed Forces Covenant’s Employer Recognition Scheme
Silver Award 2020
Money Age Awards 2020
Bank of the Year
Moneyfacts 2020
5-Star rated Standard Current Account
2019
Glassdoor’s 2019 Top 50 Places to Work
Glassdoor’s 2019 Top 50 Places to Work Award
2018
Glassdoor 2018 Top 10 UK CEO
Craig Donaldson - Glassdoor 2018 Top 10 UK CEO
Moneywise Customer Service Awards 2018
Highly Commended Most Trusted Financial Provider
Moneywise Customer Service Awards 2018
Highly Commended Most Trusted Current Account App Provider
Moneywise Customer Service Awards 2018
Highly Commended Most Trusted Current Account Provider for Call Centre Service
Moneywise Customer Service Awards 2018
Highly Commended Most Trusted Current Account Provider
Global Retail Banking Awards 2018
Best Digital Onboarding Strategy
British Bank Awards 2018
Finalist
Moneynet Personal Finance Awards 2018
Best Debit Card For Use Abroad
Moneynet Personal Finance Awards 2018
Best All Round Personal Finance Provider
Moneyfacts 2018
5-star rated Standard Current Account
2017
CEO Monthly Awards 2017
CEO of the Year 2017 – UK
Episerver Website Awards 2017
1st place - Brand and Information Website
British Small Business Awards 2017
Best Business Account
UK Social Mobility Awards 2017
Progression Programme of the Year
London Evening Standard Business Awards 2017
Financial Services Company of the Year
HR Excellence Awards 2017
Most People-Focussed CEO of the Year
Moneywise Customer Service Awards 2017
Best Mobile Banking app
Moneywise Customer Service Awards 2017
Best Current Account Provider for Branch Service
Moneywise Customer Service Awards 2017
Most Trusted Financial Provider
Moneywise Customer Service Awards 2017
Most Trusted Savings & Cash ISA Provider
Moneywise Customer Service Awards 2017
Highly Commended - Best Current Account Provider for Call Centre Service
Moneywise Customer Service Awards 2017
Highly Commended - Most Trusted Current Account Provider
Online Personal Wealth Awards 2017
Best Cash ISA
Online Personal Wealth Awards 2017
Best Private Banking Account
Retail Banker International Awards 2017
Retail Banker of the Year
London Stock Exchange’s ‘1000 Companies to Inspire Britain’ 2017
Recognition
Corporate Livewire Finance Awards 2017
Business Lender of the Year
Fintech Finance
Best Bank Branch (Gold)
PLC Awards 2016
New Company of the Year
2016
BrandIndex 2016
Top 4 High Street Bank
London Stock Exchange’s ‘1000 Companies to Inspire Britain’ 2016
Recognition
City AM Awards 2016
Bank of the Year
Glassdoor Highest Rated CEOs 2016 - Employees Choice
Craig Donaldson named as top ranking CEO
Moneywise Customer Service Awards 2016
Most Trusted Financial Provider
Moneywise Customer Service Awards 2016
Most Trusted Provider of Savings & Cash ISAs
Moneywise Customer Service Awards 2016
Most Trusted Provider of Current Accounts
Moneywise Customer Service Awards 2016
Best Current Account Provider for Branch Service
Moneywise Customer Service Awards 2016
Best Provider of Children’s Savings Accounts
Moneywise Customer Service Awards 2016
Highly Commended for Best Current Account Provider for Call Centre Service
2015
Moneywise Customer Service Awards 2015
Best Current Account for Branch Service
Moneywise Customer Service Awards 2015
Most Trusted Current Account Provider
Moneywise Customer Service Awards 2015
Most Trusted Challenger Bank
Moneywise Customer Service Awards 2015
Highly Commended for Call Centre Service
HR Excellence Awards 2015
Shortlisted for the Best Talent Management Strategy
Leasing World Awards 2015
New Challenger of the Year Award
Retail Banker International Awards 2015
Best Branch Strategy Award
Fairer Finance Awards 2015
Gold Ribbon
City Gateway Programme 2015
Shortlist
London Stock Exchange’s ‘1000 Companies to Inspire Britain’ 2015
Recognition
City AM Awards 2015
Shortlisted for Bank of the Year
2014
Moneywise Customer Service Awards 2014
Best Current Account for Branch Service
Moneywise Customer Service Awards 2014
Highly Commended for Call Centre Service
Fairer Finance Awards 2014
Gold Award for Customer Trust and Happiness
Asian Voice Awards 2014
Financial Provider of the Year
Mumsnet Family Friendly Awards 2014
Gold Award
City AM Awards 2014
Shortlisted for Bank of the Year
Open for Dog Awards 2014
Special Recognition Award
Microsoft Dynamics Customer Excellence Awards 2014
Technology Innovation Enterprise Award
2013
Mumsnet Family Friendly Awards 2013
Silver Award
City AM Awards 2013
Bank of the Year
Spear's Awards 2013
Wealth Management Innovator of the Year (Private Banking Team)
Spear's Awards 2013
Metro Bank Private Banking
The Stevie Awards 2013
Vernon Hill awarded the 'Gold Stevie Award' in the 'Chairman of the Year Category'
2012
Mumsnet Family Friendly Awards 2012
Silver Award
2011
Mumsnet Family Friendly Awards 2011
Silver Award