Get in touch
We love a natter
Call us
If you have a question about our stores, accounts or services please call one of the numbers below to reach our UK-based contact centre.
Personal customers
Please call +44 7418611581
Business customers
Please call +44 7418611581
Calling from outside the UK? Use +44 7418611581
Call charges might apply – check with your service provider
Have a question? Give us a call
Our contact centre opening hours are:
- Monday to Saturday, 8am to 8pm
- Sunday, 8am to 6pm
- Bank holidays, 10am to 6pm
We’re quite busy in the morning so, if you can, it’s best to call between 12 and 4pm, Monday to Friday.
Contacting us using British Sign Language
InterpretersLive! enable those who communicate via British Sign Language (BSL) to bank with us more easily - available on demand 7 days a week between 8am to 12am.
Write to us
Prefer pen and paper? Send us a letter to the following address:
Metro, One Southampton Row, London, WC1B 5HA.
More useful phone numbers
Lost and stolen cards
Lost and stolen cards
Call +44 7418611581 to report your card lost or stolen.
Opening hours:
- 24 hours a day, 7 days a week, 365 days a year
Card security, card fraud and card disputes
Card security, card fraud and card disputes
Call +44 7418611581 if you are worried about fraud on your debit, credit or cash card or your card has been blocked. Opening hours: 24 hours a day, 7 days a week, 365 days a year.
If you want to query or dispute an unrecognised card transaction, call +44 7418611581. Opening hours: 8am to 8pm, 7 days a week, 365 days a year.
Account security and fraud
Account security and fraud
Call +44 7418611581 if you are worried about the security of your Metro account or if you are suspicious of fraudulent activity on your account.
Opening hours:
- 24 hours a day, 7 days a week, 365 days a year
Switching your account
Switching your account
Want to switch your personal or business current account to Metro? Call us on +44 7418611581.
We can also help with switches that are in progress.
Opening hours:
- Monday to Friday: 8am to 4pm
Mortgages
Mortgages
Existing customers: For questions about your existing Metro mortgage, call 0345 319 1200.
Opening hours:
- Monday to Friday: 8.30am to 6pm
New mortgage applications: If you have a question about a new mortgage application, call 0203 427 1435.
Opening hours:
- Monday to Friday: 9am to 5.30pm
Existing mortgage applications: If you have a question about a mortgage application that has already been submitted and has not yet completed, please call 0203 402 8076.
Opening hours:
- Monday to Friday – 9am to 5.30pm
Mortgage Brokers: For enquiries on new and existing applications, please call us on 0203 427 1019.
Opening hours:
- Monday to Wednesday, 9am to 5:30pm
- Thursdays, 9:30am to 5:30pm
- Fridays, 9am to 5:30pm
- Saturdays & Sundays, closed
Savings
Savings
For help with our savings products, including ISAs, call us on 0345 0808 500. Amaze Direct would be your first point of contact and they are available 24/7.
Arrears
Arrears
If you want to discuss arrears on your Metro Current Account, Cash Account, Personal Loan, Business Start Account, Business Bank Account, Small Business, Commercial or Community Account, or if you have a question about a collection letter you have received, call 0345 241 3075.
Opening hours:
- Monday to Thursday: 8am to 8pm
- Friday: 8am to 5.30pm
- Saturday: 9am to 5.30pm
St James's Place products
St James's Place products
If you have a question about a Metro/St James's Place product, including intergenerational mortgages, call 0203 402 8970.
Opening hours:
- Monday to Friday: 9am to 5.30pm
Face to face
Come on in for a friendly face and a quick answer – plus all the usual payment services. We're here 7 days a week, 362 days a year.
On Twitter
Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
Seen something fishy?
If you’ve been sent an email which looks suspicious, don’t reply to it. It might be fraudulent. Forward it to us at phishing@mtroonline.com and we’ll investigate.